Política de envío

Shipping Policy – Lumoz™
Last updated: October 6, 2025
At Lumoz™, we use a secure, trackable shipping system to ensure your order arrives quickly and safely. Below are our shipping and delivery terms:
Order Processing
All orders are processed within 1 to 3 business days after we receive payment confirmation.
Orders placed on weekends or holidays will begin processing the next business day.
In the event of exceptional delays (e.g., high demand or logistical issues), the customer will be notified via email.
Estimated Delivery Times
Once your order has been processed, the estimated delivery time is 4 to 6 business days, depending on your location and the shipping method you selected.
Region Estimated Delivery Time
United States (continent) 4–6 business days
Mexico (major areas) 5–7 business days
Rural or remote areas Up to 8 business days
Delivery times are estimates and may vary due to factors beyond Lumoz™’ control, such as courier delays or customs clearance.
Warehouse Location and Coverage
All our orders are shipped from our logistics center at:

4945 Louisiana Blvd NE, Ste A, Albuquerque, New Mexico, 87111, United States.
We ship throughout the United States and Mexico.
Order Tracking
Once your order has been shipped, you will receive an email with your tracking number and a link to track your shipment in real time.
If you do not receive the tracking information within 5 business days of your purchase, please email us at pawturainfo@gmail.com with your order number.
Incorrect Address or Returned Shipment
It is the customer’s responsibility to provide a correct and complete shipping address at the time of purchase.
If the order is returned due to an incorrect address or an absent recipient, we may reship it once we receive the package back. In this case, additional reshipping costs may apply.
Delays or Issues
Lumoz™ is not responsible for delays caused by:
Adverse weather conditions
National or local holidays
Courier delays or international customs delays
We are committed, however, to providing you with assistance and tracking updates until your order is delivered.
Insured Shipping Guarantee
All shipments are insured until delivery.
In the event of loss or damage during transit, we will replace the product at no additional cost to the customer, after verifying the issue with the shipping carrier.
Contact
For any questions or issues related to your shipment, please email us at:
thelumozinfo@gmail.com